(This commonsense approach to achieving more beneficial local civic outcomes, through wider integration of all key community planning efforts, has recently been labeled as 'civic tourism'.)
TCDS assists destinations to plan for greater success by facilitating the broader integration of community and tourism development. When doing so, we have built a reputation for providing clients with excellent strategic analysis, advice and thought, plus a fresh and imaginative perspective.
Working locally with all key community & regional stakeholders and partners to more effectively develop a great destination - one with highly desirable and complementary experiences, services and attractions - is always a strategically important goal for far sighted tourism leaders.
The quality of local facilities and services - including transport links - possess specific importance here, as do the wider 'livability' (quality of life/'sense of place') aspects to the destination ... particularly the attractiveness of its built and natural environments. The sometimes overlooked junction at which sustainable civic planning and tourism planning interests totally converge. A critical, allied issue here is retaining & enhancing (not losing) local identity & authenticity.
Effective destination branding and marketing leadership is also difficult to achieve without creating
and maintaining pro-active processes that successfully recruit, energize and integrate local & regional tourism and community interests, resources, and thinking ... in accordance with a mutually satisfying
strategic framework.
Higher levels of unity & consistency in stakeholders' day to day actions, that generate beneficial and superior understandings of what the destination stands for, are a fundamental aim here too. (If far more consistent and rewarding communications, with all the prospective visitor/customer markets being targeted, are to be achieved.)
Together making the visit itself effortless & memorable
Of parallel strategic importance to a destination - once a traveler responds and actually commences planning a visit - is the goal of creating for them a warm, welcoming and 'effortless experience' of that destination (prior to, during
and after their arrival).
One that is so easy, personal and impressive that it fosters repeat visitation and activates that all powerful 'word of mouth' publicity. (Whether by traditionally trusted and credible person to person comments or more recently,
internet-based recommendation.)
And success here does require informed participation and active support by the widest possible network of local & regional supporters and enthusiasts ... one encompassing your residential, business and public service communities (i.e. all your potential frontline 'tourism ambassadors').
While formal training programs can significantly contribute here, with the active support of local information networks, so too can well devised communication & networking strategies targeting the active participation of key stakeholders.
Smoothing the way to such integration and unity
Fortunately, the increasing convergence of community and visitor values now makes it easier for the wider community to appreciate that tourism can produce not only tangible, but substantial economic and social benefits. (Assuming well managed and sustainable local tourism practices are in place, with any potential downsides known and addressed.)
And tourism's multiplier effects have the ability to extend far beyond its recognized value as a leading employment generator ... in the process helping to significantly diversify and strengthen a region's economic options and
opportunities.
Fostering growth in understanding of the value of tourism ultimately opens the way to achieving more united and effective industry, government and community integration of tourism planning & development efforts*. However someone from the local industry must also assume direct responsibility for encouraging and pursuing this process.
[*A trend entirely consistent with many progressive regional councils' efforts, around the world, to achieve more highly integrated local area planning outcomes.]
Grasping the opportunities
The absence of more inclusive, integrated strategies for tourism and community marketing and development can (as indicated above) waste the opportunity to capitalize on wider cooperation and coordination prospects.
In more specific terms this can result in:
Failure to build the scope for greater regional investment and fund raising success,
including enhanced resourcing of development initiatives & needs.
Failure to fine tune marketing messages and gain agreement over the consistent and more
effective use of priority market communications.
Failure to fill a destination's product development gaps, or address neglected destination enhancement
and refreshment needs (in the face of strong competition).
The potential loss - through inadequate advance planning, recognition and protection - of vital qualities, features
(both physical and social) and characteristics that define local character and identity. An issue closely allied, where
important, to any failure to direct or contain tourism activities in a manner that minimizes such loss and disruption.
Failure to ensure key tourism partners, business sectors & stakeholders jointly and more powerfully pursue
mutually prioritized project & strategic development agendas.
"Everyone involved in developing tourism (in the County) needs to ensure that we take a broad view of the industry and plan for the future. We must take opportunities to link with regional and county initiatives on the economy, transport, environment, leisure and cultural development where they impact on tourism and tourism can make a contribution ... The local authorities need to organize their tourism development support in the most effective way."