Our commitment to clients
Personal attention of senior team-member.
Every project is personally managed on a day to
day basis by the firm's Senior Consultant (and owner).
Collaborative approach - using wider industry leaders.
TCDS regularly collaborates, locally & internationally, with several
highly respected tourism development and marketing associates. These include Calais Consultants
- based in Sydney, Australia and renowned tourism branding
specialists, Total Destination Management - based in Oregon,
USA.
MORE: Because we are so closely familiar
with each other's work, we effectively combine our broad skills base and decades of experience to deliver more outstanding
results for clients.
And if your project happens to require the collaborative efforts of an even wider team of
specialists (e.g. branding strategists, graphic designers, database marketers and community planners), we can also contribute successfully
on that basis.
Our approach to projects
Every client is different. Originality & insight, not a formula,
is needed.
We recognize that tourism is dynamic and constantly evolving ... like
people.
Each client's needs, circumstances & objectives are individual and
distinct, and we treat them
that way.
No ‘cookie
cutter’ (one size fits all) approach is adopted.
We always listen to learn.
We focus on fundamentals and aim to keep it simple & practical.
We deliver the
practical/achievable outcomes the client is seeking.
We adopt a productive, consultative
and cooperative approach.
Why us?
We genuinely enjoy exceeding our client's expectations.
We know that tourism is fundamentally about people ... and places ...
and trust.
Like most people working in tourism, we love what we do.
Clients
welcome:
Our fresh, efficient and practical approach.
Our high reputation for commitment, thoroughness, & innovation.
Our commitment
to mutual respect and trust.
Our years of diverse experience
in regional & rural tourism (and community development).
The personal service and added value (ROI) offered by our senior consultants
and their
international tourism experience.
The fresh (outside) perspectives accessed and new opportunities generated.
The
productive sharings of knowledge we foster.
Our combined range and depth of tourism skills
- in key strategic areas of need,
such as the following:
cultural, indigenous,
food & wine, non-profits, and adventure.
[Most
of these should more accurately be seen as major-interest, tourism activities.]
Tourism product (and experience) development,
renewal & innovation. Themes/concepts.
Visitor experience & regional attraction audits.
Website and consumer publication reviews (applying a user perspective).
Industry and community
(stakeholder) consultations, workshops & retreats.
[e.g. CVBs, tourism precincts, destinations, attractions, non profits, agencies]
Destination and attraction marketing & positioning.
Indigenous
tourism planning and development.
Industry training - tailored to participants' circumstances and needs.
Our service approach