Specialist expertise
§ Destination development and strategic marketing (including branding):
Ø Destination development & assessment (incl. visitor experience & touring route evaluations; priority needs).
Ø Destination marketing/positioning and branding (Associate-based).
Ø Tourism concept development; product/attraction renewal & innovation; visitor experience enhancements.
Ø User-based website, brochure & tourism map audits/reviews. 'Secret shopper'/'First time visitor' evaluations.
Ø Visitor Center development and assessment (incl. visitor communication assessments, services benchmarking).
§ Tourism development strategy plans - local/regional/state - special interest/niche/drive tourism:
Ø Strategic analysis/assessment, research, consultations, recommendations. Development frameworks/facilitation.
§ Integrated tourism & community development, project planning and collaboration (local/county/state):
Ø Cultural tourism (incl. arts/heritage/wine & food tourism, tourist precincts/trails) and 'Civic' tourism.
Ø Indigenous tourism (including consultations with Elders & communities).
Ø Nature-based tourism (incl. its many subsets - adventure, wildlife, scenic touring, beach tourism, etc.)
Ø Drive/Road tourism - local, regional and state (byways and beyond).
§ Tourism training programs for industry - rural, coastal, county, city, regional or state-wide. Tailored workshops.
Background
Bruce has extensive experience in tourism marketing,
branding and development, particularly within
the context of
local communities, DMO's and regional & state destinations. He is a respected strategic thinker and tourism planner, with a recognized capacity
to deliver fresh perspectives and where necessary, challenge conventional wisdoms.
He also has wide-spread experience in planning for the ‘special interest’ & niche experiences so essential to attracting and satisfying visitors. Following its publication and release, his meticulous work for Tourism Australia identifying national drive tourism marketing and development opportunities has been very positively received by government and industry.
Over the last 20 years, he has assisted dozens of tourism associations,
DMO's, city precincts,
rural communities, city and county agencies and regional tourism attractions
& operators to create practical and successful tourism & regional
development strategies. His clients have also included leading tourism
commissions and marketing agencies (state and
federal).
His fresh perspective, thorough approach and professional influence have
frequently resulted in a revitalization of organizations’ destination
positioning & marketing, the identification of sustainable new product & market opportunities, and a more
integrated
and productive approach to the community development & civic tourism processes being applied.
A feature of Bruce’s approach is his capacity to understand
the customer and community perspective and how to imaginatively satisfy their
respective needs and interests - as evidenced by the series of
food & wine tourism publications he produced in
This focused tourism marketing and communication approach was once applauded by a leading Australian newspaper
for its thoroughness in addressing visitors' real needs, the use of plain English and the "refreshing lack of excess and exaggeration".
His
broader insights into local identity and character, along with his capacity for innovation, prove of special value when advising on
imaginative new product and development opportunities for tourism
destinations and attractions. His expertise with planning &
facilitating consultation processes also proves highly beneficial to clients.
Bruce
is frequently invited to speak at conferences and seminars, where his
presentations provoke & stimulate genuine audience interest.
During the 2000 Olympic Games he
authored tourism guides for, and liaised with international
journalists at the Sydney Media Centre. He has also served on national & state tourism advisory committees in